PAIA Manual

PAIA Manual for Eyangakithi Medicals


This PAIA (Promotion of Access to Information Act) manual is specifically designed for Eyangakithi Medicals. It outlines the procedures and policies that govern access to information held by our medical practice, ensuring compliance with the PAIA of 2000. The purpose of this manual is to promote transparency and accountability while protecting the rights of individuals to access information.


1. Introduction to PAIA

The Promotion of Access to Information Act (PAIA) was enacted to give effect to the constitutional right of access to information. It allows individuals to request information held by public and private bodies, thereby promoting transparency and accountability. Eyangakithi Medicals is committed to complying with PAIA and ensuring that individuals can exercise their right to access information.


2. Contact Information

For any inquiries or requests related to this PAIA manual, please contact:

  • Data Protection Officer: Dr. RB Nxumalo
  • Email: eyangakithi@gmail.com
  • Phone: 076-620-4598 and or 082 475 1005
  • Address: 10TH FLOOR, ROOM 1002S, 6 DURBAN CLUB PL, DURBAN CENTRAL, DURBAN, 4001

3. Purpose of the Manual

This manual serves to:

  • Provide information on how to request access to records held by Eyangakithi Medicals.
  • Outline the types of records available and the procedures for accessing them.
  • Ensure compliance with the PAIA and promote good governance.


4. Records Held by Eyangakithi Medicals

Eyangakithi Medicals holds various types of records, including but not limited to:

  • Patient Records: Medical history, treatment plans, and personal information.
  • Financial Records: Billing information, payment history, and insurance details.
  • Administrative Records: Policies, procedures, and internal communications.
  • Human Resource Records: Employee details, contracts, and performance evaluations.


5. Requesting Access to Information


5.1 How to Make a Request

Individuals wishing to access information held by Eyangakithi Medicals must submit a written request. The request should include:

  • The requester’s full name and contact information.
  • A description of the information requested, providing sufficient detail to enable identification.
  • Any additional information that may assist in processing the request.

Requests can be submitted via email or post to the contact information provided above.


5.2 Fees

A request for access to information may incur fees. Eyangakithi Medicals will inform the requester of any applicable fees before processing the request. Fees may include:

  • Search Fees: Costs associated with locating the requested information.
  • Preparation Fees: Charges for preparing the information for release.
  • Copy Fees: Costs for copying the information.


6. Processing of Requests


6.1 Timeframe

Eyangakithi Medicals will respond to requests for access to information within 30 days of receiving the request. If additional time is needed, the requester will be informed of the delay and the reasons for it.

6.2 Refusal of Requests

Requests for access to information may be refused under certain circumstances, including but not limited to:

  • The information requested is not held by Eyangakithi Medicals.
  • The request is frivolous or vexatious.
  • The disclosure of the information would violate the privacy rights of another individual.
  • The information is subject to legal privilege.

In the event of a refusal, the requester will be provided with written reasons for the refusal and information on how to appeal the decision.


7. Appeal Process

If a request for access to information is denied, the requester has the right to appeal the decision. Appeals must be submitted in writing to the Data Protection Officer within 30 days of receiving the refusal notice. The appeal should include:

  • The original request details.
  • Reasons for the appeal.

Eyangakithi Medicals will review the appeal and provide a response within 30 days.


8. Protection of Personal Information

Eyangakithi Medicals is committed to protecting the personal information of our patients and staff. We adhere to the principles set out in the Protection of Personal Information Act (POPIA), ensuring that all personal data is handled responsibly and securely.


9. Review and Update of the PAIA Manual

This PAIA manual will be reviewed regularly to ensure compliance with the law and best practices. Any updates will be communicated to patients and staff through appropriate channels, including notices in our practice and updates on our website.


Eyangakithi Medicals is dedicated to promoting transparency and accountability through compliance with the Promotion of Access to Information Act. We encourage individuals to exercise their right to access information and are committed to facilitating this process in a timely and efficient manner. For any further inquiries or assistance, please contact us directly.